I WANT to raise an issue about the Olly Murs and JLS concert over the weekend.

I have a Downs Syndrome daughter with various medical problems who was very excited when she saw that JLS and Olly were going to appear at Hylands Park.

I managed to get two disabled tickets for Sunday for which, after talking to someone at Ticketmaster, I was assured the area was close to parking facilities and very near the stage.

When the tickets arrived there was nothing to say about a disabled area so I rang back and a lady assured me that it would be fine.

We set off on Sunday, a very excited daughter in tow.

We arrived at 3pm for a 5.45pm start to find that the car park was nowhere near the disabled area.

I was told to take my own chairs which I knew would be difficult to carry as well as keeping my daughter safe.

We were let through the gate as a priority to find we were walking through a thick bog of mud for quite a long way and then arrived at a barrier to some very unhelpful people.

I asked where the disabled area was and a woman just pointed way across the park over thick grass.

When we arrived at the area after about walking what seemed about three-quarters-of-a-mile my daughter was really distressed.

Luckily, I was a parent with a child who was able to walk but all the people in wheelchairs had a dreadful time of getting through exactly what we had just experienced, with no help at all.

I was completely under the impression that the disabled area was in view of the car park. During the whole concert I was just concerned about how we were going to get out of this place, bearing in mind it was going to be dark and it had been raining during the afternoon and evening as well so the ground was going to be worse. We were told we couldn't take any food or drink into the event but my daughter has a very strict diet with her health problems so I took a couple of bottles of water and a bag of crisps.

People nearby were buying food so I went to just buy her a portion of chips.

To my amazement a small envelope size of chips which just covered the holder cost £3.

The programme was £10 which I didn't object to as my daughter saves programmes to all events we attend, but shirts were priced at £25 and they would only accept cash.

As JLS were about to finish I said to my daughter Katie 'we will make a move', thinking of what we had ahead of us to get out of the place.

When we eventually got to the car we were both in such a state I could barely drive home.

I had to just to sit in the car and wait for nearly an hour to get out of the place.

When I eventually reached the road, a security man apologised for the bad organisation of the car park. I have never attended any event which has been so badly organised, especially for disabled people.

I know I speak for everyone in that area, especially those with wheelchairs when everyone was told it would be so different.

What was meant to be a really enjoyable afternoon and evening turned out to be an absolute nightmare and I would like the organisers to give a little more consideration for disabled people instead of making money in other areas.

I am sure that if JLS and Olly Murs knew their fans were being treated this way they would be horrified.

From a very upset and annoyed parent of a disabled child.

Pam Mills and Katie

via e-mail